Shipping Policy

Effective Date: July 14, 2026

Shipping Policy

At Gahna Bazar, we are committed to delivering your jewellery safely, securely, and on time. Whether you purchase traditional jewellery, American Diamond jewellery, necklaces, rings, bracelets, earrings, bangles, chains, pendants, or bridal collections, every order is carefully packed and shipped with the highest level of care.

This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins preparing your order for dispatch.

• Orders are generally processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, sales, or promotional events, processing times may be slightly longer due to increased order volumes.

Every jewellery piece undergoes a final quality inspection before it is securely packed for shipment.

Delivery Time

Estimated delivery times may vary depending on your location and courier availability.

• Metro Cities: 3–5 Business Days
• Other Cities: 5–7 Business Days
• Remote Locations: 7–10 Business Days

These delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, natural disasters, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

We may also offer:

• Free Shipping on selected orders.
• Promotional free shipping during special sales or festive campaigns.
• Special shipping offers for eligible customers.

The applicable shipping charges will always be clearly displayed before your order is confirmed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through your registered email address, SMS, or WhatsApp (where available).

The confirmation will include:

• Order Number
• Courier Partner
• Tracking Number
• Tracking Link
• Estimated Delivery Date

You can use the tracking information to monitor the status of your shipment until it reaches your doorstep.

Packaging

Every jewellery item is carefully inspected and packed using secure, protective packaging materials to prevent damage during transit.

Our packaging is designed to ensure that your jewellery arrives in excellent condition while maintaining its quality and presentation.

Delivery Attempts

Our courier partners will typically make multiple delivery attempts if the recipient is unavailable.

If delivery cannot be completed after the maximum number of attempts due to customer unavailability, incorrect address details, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

• Full Name
• Complete Delivery Address
• Landmark (if applicable)
• Mobile Number
• PIN Code

Gahna Bazar shall not be responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

Although we work with reliable courier partners, certain circumstances beyond our control may affect delivery schedules.

These include:

• Severe weather conditions
• Public holidays
• Festivals
• Natural disasters
• Transportation disruptions
• Government restrictions
• Courier service delays

In such cases, we appreciate your patience and will make every effort to keep you informed about your shipment status.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of the expected delivery date.

To help us investigate and resolve the issue quickly, please provide:

• Order Number
• Photos of the damaged package (if received)
• Product images
• Unboxing video (recommended)

Our team will coordinate with the courier partner to resolve the issue as quickly as possible.

International Shipping

Currently, Gahna Bazar primarily ships within India.

If international shipping becomes available in the future, the applicable countries, shipping charges, customs duties, taxes, and delivery timelines will be updated on our website.

Order Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled.

If you experience any issues with your order after delivery, please refer to our Return & Refund Policy for assistance.

Policy Updates

Gahna Bazar reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the revised Effective Date. We encourage customers to review this policy periodically before placing an order.

Contact Us

If you have any questions regarding shipping, order tracking, delivery status, or logistics, please contact Gahna Bazar through our official website, email, or customer support channels. Our team is always happy to assist you and ensure your shopping experience is smooth, secure, and enjoyable.