Refund and Returns Policy

Effective Date: July 14, 2026

Return & Refund Policy

At Gahna Bazar, customer satisfaction is our highest priority. We are committed to providing premium-quality traditional jewellery and American Diamond jewellery that meets your expectations. Every product undergoes careful quality inspection before it is shipped. However, if you receive a damaged, defective, or incorrect item, we are here to assist you with a smooth return and refund process.

Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

You may request a return only under the following circumstances:

• You received a damaged product.
• You received an incorrect item.
• The product has a manufacturing defect.
• The product was damaged during shipping.
• The delivered product is different from what you ordered.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

The returned product must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by the original invoice or proof of purchase.

Returns requested after the eligible return period may not be accepted.

Non-Returnable Products

For hygiene, safety, and quality reasons, certain products cannot be returned or exchanged.

These include:

• Earrings
• Customized or Personalized Jewellery
• Name Jewellery
• Clearance Sale Products
• Discounted or Promotional Items
• Gift Cards
• Products damaged due to misuse, negligence, or improper handling
• Products showing signs of wear or alteration after delivery

Please review product descriptions carefully before placing your order.

Return Request Process

If your order qualifies for a return, please follow these simple steps:

Step 1

Contact our customer support within 48 hours of receiving your order.

Step 2

Provide the following information:

• Order Number
• Customer Name
• Contact Number
• Reason for Return
• Clear photographs of the product
• An unboxing video (if available)

Step 3

Our quality team will review your request within 2–3 business days.

Step 4

If approved, we will provide return instructions and arrange a return pickup where available. If pickup service is unavailable in your area, you may be requested to ship the product to our return address.

Inspection Process

Once the returned product reaches our warehouse, it will undergo a quality inspection.

We verify:

• Product condition
• Packaging
• Accessories
• Tags
• Manufacturing defects
• Customer claims

If the returned product does not meet our return conditions, the return request may be rejected, and the product may be shipped back to the customer.

Refund Policy

Once your return has been approved and successfully inspected, your refund will be initiated.

Refunds are generally processed within 5–7 business days after approval.

Refunds will be credited through the original payment method used during purchase.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details to receive the refund.

Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Exchange Policy

Eligible products may also be exchanged instead of refunded, subject to stock availability.

If the requested replacement product is unavailable, we will offer either:

• An alternative product of equal value (with your approval), or
• A full refund.

Exchange requests are processed only after the returned product passes our quality inspection.

Order Cancellation

Customers may cancel their order before it has been shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers must follow the return process if the product qualifies under this policy.

If Gahna Bazar cancels an order due to stock unavailability, pricing errors, technical issues, or other valid reasons, a full refund will be processed automatically.

Damaged or Missing Packages

If your package appears damaged during delivery, we recommend:

• Refusing delivery if the package is severely damaged.
• Taking clear photos of the package before opening.
• Recording an unboxing video.
• Reporting the issue to our customer support within 48 hours.

These details help us resolve your concern more quickly.

Refund Exceptions

Refunds may not be issued if:

• The product has been used or worn.
• Original packaging or tags are missing.
• Damage occurred due to improper handling by the customer.
• The return request is submitted after the eligible return period.
• The product falls under our non-returnable category.

Policy Updates

Gahna Bazar reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with the revised Effective Date. Customers are encouraged to review this policy periodically before placing an order.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact Gahna Bazar through our official website, email, or customer support channels. Our team will be happy to assist you and ensure a smooth and satisfactory shopping experience.